Daily Archives: August 8, 2012

Disconnect

I’m in the allergist’s office when I realize I’ve left my phone on my desk, charging. “No problem,” I think as I pull out the tablet. Their waiting room has WiFi, so I will simply connect and get back to Twitter and gmail and path.

Then I notice that their connection is not letting me on.

I contemplate asking the receptionist about the WiFi, maybe a router just needs to be rebooted, a cable unplugged and plugged back in again.

but then I realize that sounds desperate, “You know, your internet doesn’t seem to be working, I can, you know, take a look at it.”

And then the full realization hits me.

I have just taken allergy shots, and I cannot leave here for thirty minutes. 

I will be without this link, this network, for a full thirty minutes.

And that thought is mildly terrifying.

Customer Service Experiment: Woot.com

So I ordered a knife from woot.com.

There are two reasons for this.

One, I love shopping.

Two, I love knives.

Although really, I was looking for another EDC knife to keep in my bag and keep me out of museums and airports forever.

But I received two of them, days apart, after I had made my initial order. So, instead of just keeping the knife, I wrote their customer service this email: Continue reading